• We want you to be completely happy with your purchase.
• Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for size.
• If, for any reason, you are not completely happy with your purchase then we will gladly refund or exchange it subject to this returns policy.

Returns Policy

• It is ok to try costumes, dresses and outer clothing on for size but please be aware that it is easy to tell if items have been used rather that tried on for size. Lingerie items or swimwear may be tried on over other clothing but items of an intimate nature cannot be returned for hygiene reasons. Shoes and boots must be tried on over socks or stockings and only on carpets.
• If you wish to cancel your order or return an item then you must notify us within 7 working days of the day after delivery of the item. If you wish to cancel your order in accordance with the Distance Selling Regulations then your notification must be in writing, e.g. by email.
• All returns must be agreed in advance.
• Unauthorised returns may not be accepted.
• Hosiery items, e.g. tights, stockings and body stockings can not be returned once the packaging has been opened and items of an intimate nature, e.g. knickers, thongs, g-strings and wigs can not be returned for hygiene reasons once they have been tried on.
• Returns will only be accepted and refunds or exchanges offered if items are returned to us unused and unwashed, in original condition with tags intact, free from any marks (e.g. make-up or scratched shoe soles) or odours (e.g. perfume or cigarette smoke) and returned in accordance with our returns procedure detailed below.
• We request that items are returned along with their original manufacturers packaging so that future customers can receive the item as the manufacturer intended.
• Items returned to us smelling of cigarette smoke will not be accepted for refund or exchange. (If you or someone in your building does smoke then please try items on in a smoke free environment.)
• We are not responsible for loss or damage to return goods within the postal system.

Refund Policy

• For whole order return requests or cancellations received within 7 working days of the day after delivery of the order we will refund the standard packing and postage costs along with the order item costs. Express packing and postage costs are not refundable; these are considered a separate service contract over and above our Standard Delivery. The buyer is responsible for the costs of returning the order items.
• For partial order return requests or cancellations received within 7 working days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
• Whole or partial order return requests received after 7 working days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
• Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.

Procedure

1. If you wish to cancel an order or return an item and can do so in compliance with our returns policy, then please contact us within 7 working days of the day after delivery of the item. Please tell us your order number, what you would like to return and why you wish to return it. If you wish to cancel your order in accordance with the Distance Selling Regulations then your notification must be in writing, e.g. by email.
2. We will confirm our agreement to the return, if agreed, and give you a return authorisation number and explain what information to include in the return package.
3. We will agree with you by email to either refund, replace or exchange the item subject to availability.
4. Please post the return items back to us as soon as possible. We recommend you use a recorded or track and trace postal method that provides sufficient insurance cover for the value posted. Alternatively, if you have cancelled your order within 7 working days, you can choose for us to arrange collection of the item from you, at your cost to be paid in advance.
5. On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.
6. Refunds will be paid back to the credit or debit card used to pay for the goods. It can take a few working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.
7. If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.