All Buyers

• All items indicated as being in stock are in our stock in the UK and ready to post.
• This website will not let you order an out of stock item.
• We post orders placed and paid for before 2:00pm, Monday - Friday (excluding public holidays) on the same day.
• We post orders placed and paid for after 2:00pm Monday - Friday (excluding public holidays) within one working day.
• We can often dispatch orders received after 2:00pm and before 4:00pm Monday - Friday (excluding public holidays) on the same day by arrangement if you speak to us.
• We will post to the address given by you when you place your order.
• We will let you know by email when your item has been dispatched.
• If you need your item by a specific date then please let us know when ordering and we will let you know if your selected postage can achieve it or if you need to upgrade postage, or if your required delivery date can not be achieved. We can advise you on postal methods most appropriate to your needs.
• Delivery timescales are based on Royal Mail, Parcelforce and Interlink Express services and are subject to their terms and conditions and the performance of their postal systems. See www.royalmail.com , www.parcelforce.com  and www.interlinkexpress.com for details.
• If you would like us to use a different postal or courier service then please ask and we will be happy to help.
• Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery.
• Our working days are Monday to Friday excluding UK public holidays.
• All items are delivered by post; it is not possible for you to collect your item.
• Time will not be of the essence and we will not be liable for any delay in delivery.
• We do not accept instructions to leave packages outside of premises ('in the porch', behind the bin', etc) as putting such instructions on the package invalidates postal tracking and insurance and risks your order being stolen or damaged by rain.
• Please check your email in the hours and days following your order in case we need to contact you to confirm your address or payment or respond to any messages you include with your order or payment.

UK Buyers

• Standard Delivery (Royal Mail 'First Class') is normally delivered within 1 to 2 working days to most parts of the UK however this is not guaranteed and it is not trackable. It provides insurance cover up to £34.
• Express Next Day or Express 2 Day (Interlink Express Next Day) is delivered next working day for mainland UK and in 2 working days for Scottish Highlands, Islands, Northern Ireland and Isle of Mann. It is trackable and requires a signature on delivery. You will be sent an email giving you a one hour delivery window and the opportunity to re-arrange delivery for a different day if the one hour delivery window is not convenient.
• Special Delivery - UK Next Day (Royal Mail 'Special Delivery') is delivered next working day by 1:00 pm to most parts of the UK. It is trackable and requires a signature on delivery. See map below for coverage.
• Parcelforce Express 48 is delivered in 2 working days (Mon-Fri) within zones 1 and 3 and some of zone 2. Delivery to the rest of zone 2 is normally 3 working days. It is trackable and requires a signature on delivery. See map below for coverage.
• Parcelforce Express 24 is delivered by close of business next working day (Mon-Fri) within zones 1 and 3 and some of zone 2. Delivery to the rest of zone 2 is normally 2 working days. It is trackable and requires a signature on delivery. See map below for coverage.
• Parcelforce Express AM is delivered by 12 Noon next working day (Mon-Fri) within zones 1 and 3 and some of zone 2. Delivery to the rest of zone 2 is normally 1 working day. It is trackable and requires a signature on delivery. See map below for coverage.
• Saturday Deliveries are availabe by both Royal Mail and Parcelforce at additional cost. If you would like us to arrange a Saturday delivery please contact us.
• For more detail on Parcelforce Delivery Speeds throughout the UK click here.

International Buyers

• Republic of Ireland and other European buyers who select Standard Delivery or Standard Recorded shipping will have their order sent by Express Air Mail or Parcelforce Euro 48 (depending on weight) with target delivery of 3 working days to Western Europe and 4 working days to Eastern Europe. Selecting 'Special Delivery' increases insurance cover on these services to £500 GB Pounds.
• For Non-European International Customers we offer, as standard, Royal Mail Air Mail, Royal Mail International Signed For Air Mail and Royal Mail Insured International Signed For Air Mail for more valuable items. Royal Mail Insured International Signed For Air Mail provides insurance cover up to £500. See www.royalmail.com for details. We suggest you allow 1 to 2 weeks for delivery, from the date of dispatch, to allow for local mail and customs.
• All International Buyers: You are the importer of the goods you have ordered from Sparkling Strawberry Ltd and you are responsible for ensuring that the imported goods comply with any applicable laws in your Country and for the payment of customs duties and taxes within your Country. Customs and security authorities may open packages to confirm or inspect the contents.
• We can not ship to the USA or Canada , sorry.

Tracking Your Delivery

• Track your UK Special Delivery here
• Track your UK Parcelforce Delivery here
• Track your Interlink Express Delivery here